TERMS & CONDITIONS

These terms and conditions outline the rules and regulations for the use of Star Talk Jewelry And Accessories Ltd’s Website, located at https://www.startalkjewelry.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Star Talk Jewelry if you do not agree to take all of the terms and conditions stated on this page.


The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

1 YOUR ACCOUNT

You may be required to create an account and specify a password in order to make purchases or use certain features on the Sites. You must provide current, truthful and accurate information when creating an account. Please keep your account updated to reflect any changes.


You may not share your account with anyone else. If you believe that your account has been compromised at any time, please contact us at service@startalkjewelry.com.

2 ORDERS & CANCELLATIONS

An agreement for Star Talk Jewelry to sell goods to you is made when we accept your order. The description of goods, price, and applicable tax are agreed on between you and Star Talk Jewelry when an order is placed. You are responsible for the charges for transport, packaging, freight, and/or insurance of your order as reflected in the order summary provided upon checkout.


Placement of an order is a binding agreement. Once placed, all orders are considered final and you may not change or cancel them. Star Talk Jewelry reserves the right to cancel any order for any reason whatsoever, including but not limited to unauthorized, altered, or ineligible use of an offer or payment. Star Talk Jewelry reserves the right to modify or cancel a promotion due to system error or unforeseen problems.

3 SHIPPING & RETURNS

  • Multiple Shipping Addresses

At this time, we can only ship to one address per order.

  • Shipping Information

Orders placed Monday through Friday (excluding holidays) with Standard Shipping Method will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with Next Day or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day. All orders are shipped via DHL/FedEx/UPS/TNT/EMS according to delivery areas. Shipping windows are estimates and delivery dates cannot always be guaranteed.


The order will arrive in 7-15 business days after processing and shipping.

  • Customs, Duties & Taxes:

International shipping may be subject to import taxes, customs, duties and fees levied by the destination country. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and may be collected by the individual destination country. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel; Star Talk Jewelry has no control over these fees and charges. Please contact your local customs office for more information about your country’s specific customs policies.

  • Return & Refund

Merchandise marked as Sale, and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange.

First of all, please email our customer service team at service@startalkjewelry.com to obtain a Return Merchandise Authorization (RMA) number and get further instructions if you would like to make an item return.

It’s very important to check your item carefully after receiving the parcel. Though it’s in very low percentage, the item may get damaged during shipping.


1) For defective item (in cases of item with broken chain/band or missing gemstone), please contact our customer service team within 5 days after receiving the parcel, we will arrange full refund or free exchange for you in 7 business days.


2) Except for the above situation, all eligible, unworn, unused items you would like to return for a refund or make an exchange, please contact our customer service team within 5 days after receiving the parcel.

Please note, products must be in original condition. Don’t break any label on the item.

And in this return situation, shipping charges are non-refundable, the return shipping charge is the responsibility of the client as well. The refund will be handled within 30 days after item’s return by recipient.


All refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.


If you have questions about the return policy or about how to make a return, just feel free to contact Customer Service via email at service@startalkjewelry.com.

4 WARRANTY & PRODUCT CARE

  • WARRANTY

Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery. Please unpack and inspect your order immediately upon receipt. Any and all claims must be reported to Star Talk Jewelry within five (5) business days without exception.

  • Product Care

Treat jewelry right and it will continue to sparkle bright:

1)Store the jewelry individually in an air-tight container to prevent tarnishing and chipping. Your jewelry box is a great place to store it too.

2)Keep the jewelry sparkling bright by cleaning or buffing with an untreated or dry polishing cloth.

3)Keep the jewelry away from the bathroom, heating vents or windowsills as damp and hot conditions can cause the jewelry to tarnish faster.

4)Protect the jewelry by avoiding contact with soaps, perfumes, lotions, makeup and hair products etc.

5 PROMOTIONS

In different time, Star Talk Jewelry offers certain promotional discounts, gifts with purchase, buy-one get-one free events, and other promotions. Star Talk Jewelry promotions are available while supplies last and may only be valid for a specified date and timeframe along with additional limitations and exclusions. In the event a promotion code is required, please present the code at checkout.


Promotions may not be combined or applied to previous purchases, gift card purchases, sales tax, or shipping charges.


Star Talk Jewelry reserves the right to alter or cancel any promotion without notice. If, in Star Talk Jewelry’s sole discretion, a promotion is used incorrectly or being abused, Star Talk Jewelry has the right to cancel any orders placed and ban the usage of any further promotional material by such user(s). Only one promotional code per order.


Any product purchased during a “Gift with Purchase” or “Buy One, Get One Free” promotion may be returned. Please include the gifted product with your return, or your refund will be adjusted to reflect the retail value of the gift. The gifted product cannot be returned by itself or exchanged.

6 YOUR PRIVACY

Please read page of Privacy Policy.

7 INTELLECTUAL PROPERTY & LICENSE

All trademarks, logos, and service marks displayed on the Sites are registered and unregistered trademarks of Star Talk Jewelry and/or third parties who have authorized their use, and all materials on the Sites are protected by copyright and other intellectual property rights, including but not limited to the photographs, jewelry designs and the Sites, except where explicitly noted otherwise (collectively “Intellectual Property”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, create derivates of or modify the Intellectual Property in any way. You are prohibited from infringing or otherwise violating Star Talk Jewelry’s rights, including but not limited to Star Talk Jewelry’s Intellectual Property. You acknowledge and agree that using our Sites does not afford you any rights to the content you access. You may not use, copy, edit or distribute content from our Sites unless you obtain prior written approval from us or any third-party owner, or unless you are otherwise permitted by law.


We will enforce our intellectual property rights to the fullest extent of the law, including seeking criminal prosecution, if necessary.


Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Star Talk Jewelry And Accessories Ltd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Star Talk Jewelry And Accessories Ltd, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Star Talk Jewelry And Accessories Ltd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.


Star Talk Jewelry And Accessories Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.


You warrant and represent that:


You are entitled to post the Comments on our website and have necessary licenses and consents to do so;

The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy.

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Star Talk Jewelry And Accessories Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

8 MODIFICATION & TERMINATION

We reserve the right to modify or discontinue the Sites at any time, with or without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. If you don’t like any changes, you can stop using the Sites at any time. You agree that Star Talk Jewelry shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Sites. You acknowledge that Star Talk Jewelry reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by Star Talk Jewelry.

9 DISCLAIMERS

We provide the Sites using a commercially reasonable level of care, but there are certain things that we cannot guarantee.


OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS, STAR TALK JEWELRY DOES NOT MAKE ANY SPECIFIC PROMISES ABOUT THE SITE.FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT ON THE SITE, THE SPECIFIC FUNCTIONS OF THE SITE, OR ITS RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SITE “AS IS”. SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.

10 SERVICES LIABILITY

EXCEPT WHERE PROHIBITED, STAR TALK JEWELRY SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OREXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITES OR ANY THIRD PARTY’S USE OF THE SITES. THESE EXCLUSIONS INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, COMPUTER FAILURE, OR THE VIOLATION OF YOUR RIGHTS BY ANY THIRD PARTY, EVEN IF STAR TALK JEWELRY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED.

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