Frequently Asked Questions

General Inquiries

What kind of service do you provide?

We support stock jewelry wholesale, and custom can be processed.

ODM/OEM is welcome as well.

Is your jewelry real gold or gold plated?

We actually offer two kinds of jewelry, 925 sterling silver jewelry with 9K/10K gold plated, and solid K gold jewelry.

 Does your gold plated jewelry tarnish?

Our gold-plated silver jewelry adopts advanced micro gold-plating technology, which maintains a better color retention. If the jewelry wore in a proper way, it will not tarnish easily.

Order Inquiries

Do you have a minimum order request?

MOQ 30pcs/style for wholesale items, and 50pcs/style for customized items.

Please kindly tell us about the monthly purchase amount you will have, then we can adjust the best price for you.

Can you help to produce my own design jewelry?

Yes, please send us your design files and we could produce what you need.

How can I get a quote?

Please feel free to click here to contact us and get our full product catalogs to choose wholesale items or send us your customized design files for estimated prices.

Can I get a sample?

Sure, please contact us if you need samples.

Will you deliver the item with a jewelry box?

We will pack it without gift box by default. If you need it, please purchase the box individually.

Can you offer customized packing?

We can help to do that for you basically, please feel free to tell our staffs the packing details/ideas and we will check for you as well.

What payment methods are available?

We accept payments via Paypal or T/T.

How can I change my order once it has been made?

If you want to make change of the order, please contact us within 12 hours after placed the order. Otherwise, there would be 20% – 50% restocking fee if you want to change the order after 12 hours.

How can I cancel an order?

If you want to cancel the order, please contact us within 12 hours after placed the order. Otherwise, there would be 20% – 50% restocking fee if you want to cancel the order after 12 hours. To cancel the order, please contact and confirm the cancellation with us by email.

Shipping Inquiries

How will you send the orders?

Under most of the situation orders are sent by express, like DHL/FedEx/TNT/UPS, etc.

How long will I get my orders?

It takes 2 - 15 business days for wholesale orders, and about 20-25 business days for customized orders. And delivery time takes about 7-10 business days according to the shipping address regularly.


What is your return policy?

All the new & unopened jewelry sold by us can be return within 30 days after delivery.

Please note that there will be 50% restocking fee on return items.

Ps: This clause does not apply to any customized product.

What should I do if I received wrong/defective products?

If you have any issues with your order, make sure to contact us with clear pictures by email within 3 days after received the products. And we will follow up and give you solution within 24 hours.

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